Jay Richards is an accomplished professional with extensive experience in the banking and IT sectors, currently serving as Product Head: Collections & Recoveries at Capitec Bank since August 2013. In this role, Jay leads a team of over 50 professionals and has successfully implemented the AWS Connect platform to improve customer engagement. Previous positions at Capitec Bank include IT Manager for the Business Support Centre and Manager for Recoveries & Collections, specializing in systems, strategy, and process management. Jay's career also includes roles as a Business Analyst at several organizations, including Woolworths, Nedbank, Discovery Health, and Eskom, showcasing a strong background in project management and business analysis. Educational credentials include a MAP in Management from the University of the Witwatersrand and a NDIT in Information Technology from the University of Johannesburg.
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