Mark du Plessis

Mark Du Plessis is a seasoned professional in customer service and operations management, currently serving as the Customer Service Operations Manager at Capitec since February 2015. With a strong foundation in legislative compliance, fraud operations, and performance management, Mark also held roles such as Acting Manager - Fraud Operations and Team Leader, where key responsibilities included coaching staff, conducting performance appraisals, and facilitating effective communication within teams. Prior experience at Standard Bank Group as a Home Loan Consultant involved ensuring timely verifications to mitigate risks in loan applications. Mark holds a Master of Business Administration degree, a Bachelor of Technology, and a National Diploma in Office Management, all from the Cape Peninsula University of Technology.