Marvin Marshall is an accomplished professional with a diverse background in client care and complaint management, currently serving as a Client Care Teamleader at Capitec since September 2023. In this role, Marvin oversees daily operations, ensuring performance standards are met, while also providing coaching and mentorship to enhance team skills. Prior experience at Capitec includes serving as a Complaint Management Officer, where Marvin handled complaint reviews and investigations to facilitate fair resolutions. Additional experience includes roles at Luno as a Customer Relationship Manager and Customer Success Associate, and a Full Stack Developer Trainee at CodeYourFuture. Marvin's career began at Capita as a Tactical Planning Analyst, focusing on report creation and workforce management. Education includes training from the Noble Work Foundation.
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