Mathapelo Rababalela is an experienced professional with a background in customer service and operational support. At Capitec, Mathapelo served as a Helpdesk Agent, providing effective service to branches by addressing operational queries in August 2024. Prior to that, Mathapelo worked at Tracker Connect (Pty) Ltd from October 2015 to July 2023, holding roles as a Product Support Agent and Customer Service Administrator, responsible for processing sales contracts and maintaining regional records. Mathapelo also gained experience at ADT Security Services from November 2012 to September 2015 as a Control Room Operator, where responsibilities included monitoring signals, recording incidents, and ensuring communication between the control room and response officers. Mathapelo holds a National Certificate in Information Technology from Xtensive ICT Academy, completed in 2010.
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