Melane Barnes has a diverse background in customer service and client care, having recently served as a Client Care Representative and App Disputes Specialist at Capitec from August 2023 to October 2024. Prior experience includes roles as a WebChat Agent at Webhelp Enterprise, a Customer Service Representative at EXL and Spirit Airlines, and an Admin Clerk with the Western Cape Government. Currently, Melane is an AI Trainer and Evaluator at Outlier, responsible for providing expertise to enhance AI systems. Melane holds certifications in TEFL and diplomas in Customer Service Management and Business Administration from Alison, alongside an educational background in English Language and Literature from Heideveld Senior Secondary School.
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