Michael Martin is an experienced professional currently serving as a Process Analyst in the Client Engagement Center at Capitec Bank since September 2006. In this role, responsibilities include providing technical and product support for the contact centre, covering areas such as credit, savings accounts, credit cards, and insurance training. Prior to this position, Michael was a Support Specialist for the Contact Centre at Capitec Bank and served as a Team Leader at Mattelo IT and Consulting. Michael holds a Certificate of Completion in Banking and Financial Support Services from the School of Business Analysis Program and a Higher National Diploma in Business, Management, Marketing, and Related Support Services from Boston City Campus.
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