Michelle Moodley is an experienced Service Analyst at Capitec since October 2023, focused on effective service delivery and monitoring service levels. Prior roles include serving as a Service Delivery Manager at Content+Cloud, where expertise in the ITIL framework facilitated communication between clients and business units while managing SLAs and service improvement plans. Michelle held the title of Service Level Analyst at Dimension Data, contributing to service desk analysis and implementing ITIL processes. Previous positions include management roles at Altron Bytes Systems Integration and Syntell (PTY) Ltd., emphasizing team leadership, incident management, and customer service excellence. Michelle’s educational background includes a BCom in Information Technology and ITIL certification.
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