Michelle Shub possesses extensive experience in quality assurance and customer service operations, currently serving as the Manager of Quality Assurance at Capitec since February 2022, focusing on strategy development, quality delivery, and stakeholder management. Previously, Michelle held the position of Manager of Client Service Operations at Capitec, where responsibilities included performance monitoring and effective delivery of requirements. Prior roles include Customer Experience Supervisor at Digicall Group and Customer Service Supervisor at Tracker Connect (Pty) Ltd), managing teams, enhancing customer satisfaction, and ensuring operational efficiencies. Michelle's educational background includes a Bachelor of Arts in Communication and Media Studies from the University of South Africa.
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