Monique Mentoor is an experienced Business Analyst with a career spanning over a decade, currently serving as Business Analyst III in Client Experience Delivery and Technology at Capitec since May 2024. Prior positions include Business Analyst II for Collections and Recoveries at Pepkor Payments and Lending from November 2022 to April 2024, and Business Analyst Co-ordinator at Tenacity Financial Services (Pty) Ltd from August 2018 to July 2020. Monique has also held various roles in customer service and business analysis, contributing to projects through stakeholder engagement, requirement elicitation, and testing processes. Educational credentials include advanced training in Emotional Intelligence, Lean Agile Fundamentals, Systems Analysis and Design, and Advanced Business Analysis, among others.
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