Neo Mmako is an experienced professional with a strong background in customer service and fraud monitoring. Currently employed at Capitec since October 2019, Neo has served as a Fraud Monitoring Consultant, Query Resolution Officer, and Client Care Agent, utilizing ACI Payment Systems to manage banking information and address client inquiries. Previous experience includes a role as a Customer Support Specialist at MultiChoice Group, excelling in call center operations and possessing extensive computer skills, including proficiency in MS Office Suite and various CRM systems. Neo's career also includes a position as a Customer Care Representative at Merchants and leadership experience at Harambee Youth Employment Accelerator. Educational qualifications encompass a Certificate in Software Specialist from Boston City Campus and Business College, a Certificate in Advanced Project Management from Udemy Academy, and a Certificate in Banking and Financial Support Services.
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