Ray Johnson is a seasoned professional with extensive experience in the banking and customer service sectors. Currently a Business Analyst and Conversational Banking Content Analyst at Capitec, Ray has led projects such as CASPer and LivePerson, focusing on product knowledge maintenance, user query analysis, and chatbot development. Previously, Ray held leadership and client care roles within Capitec, demonstrating skills in client escalation management and performance monitoring. Prior experience with TFG involved customer service and administrative tasks, alongside a strong educational background in architectural draughting and banking and financial services.
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