Simone Braam has extensive experience in the financial services industry, currently serving as Manager: Operational Delivery at Capitec since February 2015, where responsibilities include managing a team of Business Intelligence Analysts and Quality Assurance and Insights consultants in Collections and Recoveries. Previous roles at Capitec include Operational System Support Team Lead, Monitoring Specialist, and Acting Team Leader Centralised Collections, focusing on the recovery of arrears and team performance reporting. Before Capitec, Simone worked as a Senior Outbound Agent at Wonga.com, handling customer debt repayment, coaching, and managing escalations. Early career experience includes working as a Debt Collector at VeriCred Credit Bureau. Simone is pursuing a Bachelor of Commerce in Business Management at DaVinci Institute and has a background in Interpersonal Psychology from UNISA.
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