Victor Mothapo

Victor Mothapo is a seasoned professional with extensive experience in service delivery and operations management within the banking and telecommunications sectors. Currently serving as Service Delivery Manager for Capitec Connect, Victor has been instrumental in product design, development, and the establishment of new support functions to enhance client experiences. Prior roles include Client Experience Specialist and Call Centre Manager at Capitec, where Victor focused on optimizing client interactions and improving operational efficiency. Previously, Victor held key positions at Standard Bank SA and UNISA, driving best practices and ensuring service delivery excellence. Educational qualifications include an Executive Development program from Stellenbosch University, a Baccalaureus Technology Degree in Business Administration from UNISA, and a National Diploma in Business Administration from Technikon Witwatersrand.