Atticus Duran

Atticus Duran is a customer experience professional with extensive experience in managing support teams and enhancing service levels. Currently serving as the Customer Experience Manager at Capsule since 2021, Atticus is responsible for monitoring pharmacy service levels and managing a team of Customer Experience Representatives. Previous experience includes working as a Product Specialist at SimplePractice, where Atticus provided support for practice management software and conducted onboarding for new customers. Atticus also served as a Voice Operations Supervisor at Netflix, supporting social media interactions and improving departmental efficiency. Early career experience includes working as a Barista at Starbucks.