Douglas Ferrell is an accomplished professional with extensive experience in customer care and management. Currently serving as a Pharmacy Experience Manager at Capsule since August 2018, Douglas has previously held significant positions at Quidsi Inc., a subsidiary of Amazon, where responsibilities included leading a team of associates and achieving high service level targets in customer care. Prior experience includes roles at Mercedes-Benz USA as a Roadside Agent and Agero, Inc. as a Customer Service Advocate/Team Leader, where Douglas demonstrated a commitment to exceptional customer service and operational excellence. Educational qualifications include studies at ProData, Hudson County Community College, and Pima Community College.
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