Shirley Collado

Shirley Collado possesses extensive experience in the pharmaceutical and customer service sectors, currently serving as a Pharmacy Services Associate at Capsule since 2018, where responsibilities include coordinating urgent customer escalations and liaising with cross-functional teams to resolve prescription and insurance issues. Previously, Shirley worked as a Pharmacy Agent at Capsule, successfully addressing customer inquiries and collaborating with various teams to enhance service delivery. Prior experience includes roles at Hamamatsu, where Shirley held positions as a Quality Specialist and Customer Service Representative, focusing on client relations and order processing. Additionally, Shirley contributed to research projects at Robert Wood Johnson University Hospital. Educationally, Shirley holds a Master’s degree in Labor Studies and Employment Relations and a Bachelor’s degree in Psychology from Rutgers University, complemented by an Associate degree from Middlesex College.