Douglas Ferrell is an accomplished Pharmacy Experience Manager at Capsule since August 2018, with significant prior experience in customer service management at Quidsi Inc., where responsibilities included leading a team of up to 20 associates, achieving service level targets, and developing performance improvement initiatives. Douglas held various roles at Quidsi, contributing as both a Manager I in Customer Care and a Customer Care Associate, and also gained experience in customer assistance with Mercedes-Benz USA and Agero, Inc. Douglas's background encompasses a strong commitment to enhancing customer experiences and implementing effective training and operational strategies.
This person is not in the org chart
This person is not in any teams
This person is not in any offices