Stephen Schroeder is a seasoned professional with extensive experience in customer service and operations management. Currently serving as the Senior Pharmacy Experience Team Lead at Capsule, they oversee day-to-day operations and lead a team of nearly 200 agents while enhancing customer experiences. Previously, Stephen held positions at Quidsi Inc. where they contributed as a Senior Customer Service Representative and Supply Chain Coordinator, and served as a Retirement Accounts Specialist at First Penn Bank. Stephen earned a Bachelor of Arts in English Language and Literature from Millersville University of Pennsylvania.
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