Joy Shutters-Helbing

Joy Shutters-Helbing is a seasoned professional with extensive experience in Salesforce administration and consulting. Currently serving as a Senior Manager in the Salesforce Practice at CapTech since October 2023, Joy previously held the position of Senior Salesforce Administrator at Amherst Holdings, where responsibilities included managing complex configurations across multiple Salesforce instances. Joy has a strong history of aligning sales processes with Salesforce best practices, as demonstrated in roles at The Mom Project as a Salesforce Administrator and as a Salesforce Consultant for small businesses at Joy's Helping, LLC. Prior experience includes significant roles at Envoy Global and Apartments.com, where Joy led various CRM-focused initiatives and processes. Joy's earlier career included management positions in retail and education, alongside a solid educational background with a BA in English from Iowa State University and ongoing professional development through Salesforce Trailhead.