Kiana Freeman is an experienced Business Transformation Manager at CapTech since August 2024, responsible for leading business process improvement projects and managing teams of Process Engineers and Business System Analysts. Previously, Kiana held multiple positions at PNC, including AVP of Strategy and Planning Specialist Senior and AVP of Process Improvement Specialist Senior, contributing to strategic initiatives and operational excellence. Kiana's career also includes roles at Nationwide Insurance, The Motorists Insurance Group, and Progressive Insurance, focusing on analysis, underwriting, and product specialization. Kiana holds a Bachelor of Science in Management from Indiana Wesleyan University and a degree in Communication and Media Studies from The Ohio State University.
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