Rakesh Kumar

Rakesh Kumar currently serves as Director of Refurbishment & Aftersales at CarDekho Group, where responsibilities include establishing the used car refurbishment and aftersales vertical on a pan-India basis. Prior experience includes a significant tenure at Honda Cars India Ltd, where Rakesh held multiple leadership roles, including National Head of Customer Relationship Management, overseeing a team of 18 and a contact center, and managing customer feedback across sales and service sectors. Additional roles involved planning and executing new model launches and recall management, as well as regional management of after-sales service operations in North India and Bhutan. Rakesh's career began at Ashok Leyland and Mahindra Group, where foundational skills in customer care and aftersales service operations were developed.