William Bosquez

William Bosquez is a Customer Operations Associate at CardFlight since August 2023. Previously, William held various positions at Compass, including Senior Support Engineer, where extensive troubleshooting skills were utilized to improve bug escalation processes, significantly reducing resolution times. As a Customer Success Lead at Compass, William decreased response times for support tickets from product managers from over 50 hours to under 24 hours within two weeks. Before Compass, William worked at Tango Card, helping to manage a backlogged ticket queue, and held multiple roles at Pro.com, including Lead Customer Service Manager, where oversight of Customer Service Operations was provided. William's early experience includes customer relations roles at Uber and technical support for Kindle at Amazon.