André Castro is an experienced executive manager specializing in operations and customer experience within the insurance sector, having led teams of over 60 professionals. They have a strong background in project management, digital transformation, and process improvement, notably implementing methodologies such as Voice of Customer and Net Promoter Score at SulAmérica. Currently, André serves as a Technical and Product Manager at Care Plus, where they continue to focus on enhancing customer satisfaction and operational performance. André holds a degree in E-commerce from Universidade Anhembi Morumbi and is pursuing an MBA in Strategic Business Management at Universidade de São Paulo.
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