Howard Ly is the Head of AI at Care Solace, where they have built the company's AI organization from the ground up. Previously, Howard led the architecture of a pioneering voice-to-voice Generative AI platform at Asurion, significantly enhancing customer issue resolution capabilities. With a robust background in machine learning and generative AI, Howard has contributed to various high-impact projects throughout their career, including developing predictive models and AI platforms for the Navy. Howard holds multiple degrees, including an MBA and an MS in Business Analytics from Indiana University, and has a passion for advancing AI technology to drive operational efficiency and business growth.
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