Lori Rickards is an experienced Senior Business Analyst at CARE since April 2021, where collaboration with business stakeholders and maintenance of the product backlog are key responsibilities. Previously, Lori served as a Salesforce Business Analyst at The Intersect Group, supporting CARE's CRM team, and held the role of Salesforce Administrator at Aptean, managing Salesforce Sales and Service clouds for over 700 global users. Lori's career includes significant experience at NCR Corporation as a Salesforce Administrator and Sales Ops Support Analyst, where development and implementation of training for over 2,000 users was a major focus. Additional roles include Production Manager at Tillman Allen Greer and Community Programs Manager at Gwinnett Clean & Beautiful. Lori holds a BS in Graphic Communications from Clemson University and achieved a Double Star Ranger certification through Trailhead by Salesforce.
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