Michael L. is a seasoned operations professional currently serving as a Senior Specialist in Operations at CareCentrix since November 2019. Michael's expertise includes managing the Customer Care Center's operational tasks, engaging with clients and providers, and resolving issues effectively. Prior experience spans multiple roles in customer service and legal support across various organizations, including Wilson Elser Moskowitz Edelman & Dicker LLP and MVP Health Care, where strong communication skills and customer-focused solutions were pivotal. Michael holds a Bachelor of Arts in Psychology/Biology from the University at Albany, along with specialized training in Workers' Compensation and a General Banking Diploma from the American Institute of Banking.
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