Brian Hook

Brian Hook is a seasoned IT professional with extensive experience in desktop support and technical escalation. Currently serving as a Senior Desktop Support Analyst at Careficient, Inc. since September 2025, Brian leads support initiatives for software development and healthcare services. Prior to this role, Brian worked at Menlo as a Technical Escalation Analyst, where responsibilities included managing a team of ten and overseeing support for over 130 school districts. A System Analyst at Gardner Edgerton USD 231 enabled Brian to provide daily technical support and effectively manage devices using JAMF Cloud. Previous experiences also include roles at Farmers Insurance and Fairmont Private Schools, where Brian focused on client services and IT support for various departments. Brian holds a Bachelor of Science in Computer Science from Westwood College-Anaheim.