Cassandra W.

Cassandra W. has extensive experience in provider education and technical analysis, currently serving as a Lead Provider Education Specialist at CareFirst BlueCross BlueShield since August 2011 after progressing through multiple roles, including Senior Technical Analyst and Senior HR Analyst. Responsibilities include researching application efficiencies, developing training content for PeopleSoft systems, and maintaining documentation standards. Prior experience includes instructional design positions at The Engle Group and support roles within the Supreme Court of the United States, where Cassandra coordinated IT training and provided software support. Cassandra holds a B.S.B.A. in Information Systems from Shippensburg University of Pennsylvania and a Master of Business Education in Training & Development from Penn State University.