Jamie Ackerman, MBA, currently serves as a Customer Experience Manager and Customer Experience Strategist at CareFirst BlueCross BlueShield since February 2020. Prior to this role, Jamie held positions as an Industrial Designer at Sonoco from May 2014 to February 2020 and gained experience as an Industrial Design Intern at Product Ventures during two separate periods in 2012 and 2013. Jamie holds a Master of Business Administration with a focus on Marketing/Marketing Management from the University of Maryland - Robert H. Smith School of Business, earned in 2019, and a Bachelor of Science in Industrial and Product Design from Virginia Tech, completed in 2013.
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