Jeff Carmen

Jeff Carmen is an experienced IT professional currently serving as a Tier 2 Service Desk Analyst at CareFirst BlueCross BlueShield since July 2022, where responsibilities include coordinating Business Impact Calls and escalating critical system issues. Previously held positions at Dealers Choice Casinos as a Blackjack dealer, and at Amazon as a Fulfillment Associate, showcasing strong customer service and operational skills. Experience also includes roles as a Computer Deployment Technician at Janney Montgomery Scott LLC and the Social Security Administration, focusing on setup and networking of workstations. A Home Furnishing Consultant at Value City Furniture demonstrated sales expertise and training abilities. Jeff holds a CompTIA A+ certification from Per Scholas.