Lance C. Smyth has extensive experience in operations management and customer service within the healthcare and retail sectors. Currently serving as Operations Manager II at CareFirst BlueCross BlueShield since December 2014, Lance oversees enrollment business and functional analysts for mid and large group market segment implementations. Previous roles include Director of Operations at Capital Blue Cross, managing claims, membership, billing, and quality control, and leading national help desk operations at Tuesday Morning, Inc. with a focus on supporting over 1,000 retail locations. Lance's career demonstrates a consistent track record in enhancing operational efficiency and customer service across various organizations, supported by a Bachelor of Arts in English Literature from Upsala College.
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