Lena May has extensive experience in the fields of operational support, analysis, and quality control within the healthcare and technology sectors. Currently serving as a Functional Analyst at CareFirst BlueCross BlueShield since May 2023, Lena provides support and conducts analyses related to enrollment and claims file loading. Previously, at Anthem, Inc. from June 2006 to May 2019, Lena held roles as a Senior IT Quality Control Analyst and Senior System Analyst, specializing in claims, eligibility, and membership issues while managing internal and external challenges. Earlier experience includes working as a QA Tester at InterAmerica Technologies and as a Help Desk Representative at Interamerica. Lena holds a Master of Science in Engineering with a focus on Telecommunications Engineering and a Master of Engineering in Electrical and Communication Engineering, both from the Electrotechnical Institutes.
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