Lorene Jones

Lorene Jones is an experienced professional in workforce management and customer service, currently serving as a Workforce Management Analyst II at CareFirst BlueCross BlueShield since February 2016. Prior roles at Verizon Wireless include Coordinator of Account Management and Customer Service Representative, where Lorene balanced efficiency and accuracy while providing excellent customer support. Previous positions include Call Center Analyst at PAREXEL Pharmaceuticals, Lead Mutual Fund Representative at DST Systems, and various leadership roles at Aviva/AmerUs Life Insurance Company and ING, where Lorene managed teams and implemented policies that improved customer service. Educational qualifications include a B.S. in Management from the University of Phoenix.