Michelle Scott is an experienced Business Relationship Manager at CareFirst BlueCross BlueShield, where tenure began in January 2009. In this role, Michelle oversees application service management for the My Account platform, addressing various issues related to members, vendors, and commercial accounts. Responsibilities include reviewing enhancement submissions, leading development and testing implementations for enhancements and corporate initiatives, and acting as a project manager for software testing related to CMS mandates and member portals. Prior to this, Michelle served as a Test Lead at CSC and AON, managing test efforts and quality assurance for applications in the healthcare and insurance sectors. Michelle holds a degree from the University of Baltimore, obtained between 2001 and 2005.
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