CareMaster
Liam Jackson is a seasoned professional in customer success and workforce management, currently serving as a Customer Success Specialist at CareMaster since May 2022, where responsibilities include facilitating onboarding, delivering training, and enhancing product adoption within the NDIS and Aged Care sectors. Previous roles encompass a range of customer service and rostering positions across various organizations, including Allambi Care as a Customer Onboarding Specialist, Novacare Community Services Ltd as Roster Team Leader, and nib health funds as Workforce Planner and Customer Care Team Leader. With extensive experience in technical systems, data management, and interdepartmental collaboration, Liam emphasizes customer service excellence to support clients effectively. Education includes attendance at Warners Bay High from 1991 to 1995.
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CareMaster
CareMaster is cloud-based software specifically designed for supporting service delivery in the community care, aged care and NDIS disability sectors. CareMaster is mobile, fast, powerful, time efficient and easy to use. CareMaster service software has been designed and developed by SOS Technology Group Pty Ltd. SOS Technology Group is a leading software solutions and technology business, providing strategic technology advice, custom software and apps. Our service software offers the following features - NDIS, MDS and CHSP government reporting compliant - participant client care and case management reports - financial and management reports - comprehensive support worker and participant information - attach files and documents to client records - case notes - roster and timesheets generated automatically based on data input - support worker availability - event scheduling - service and qualification records for support workers - custom integration available