Anna L. is a seasoned professional in healthcare operations and quality improvement, currently serving as the HEDIS Operations and Clinical Data Director at CareSource since December 2023. With previous experience as the Director of Customer Success at Change Healthcare, Anna focused on enhancing Star Ratings for HEDIS and Risk Adjustment clients through quality chart abstractions. Anna has held several key roles, including Director of Quality Improvement at Centene Corporation, where a 95% retrieval rate for HEDIS hybrid medical record collection was achieved across 40+ health plans. Early career positions included managing quality projects at Wellcare/Centene, collaborating on chart capture projects at Inovalon, and overseeing data collection efforts at Horizon Blue Cross Blue Shield of New Jersey. Anna holds a Bachelor's Degree in Dietetics and Clinical Nutrition Services from Montclair State University.
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