Dewana Boyd possesses extensive experience in provider services and customer support within the healthcare sector. Currently, Dewana serves in Provider Services at CareSource since October 2021, with previous roles including Customer Service Specialist at CNO Financial Group from July 2020 to February 2023, and RCS Associate at IU Health from August 2019 to February 2020. Dewana's expertise includes handling medical claims, explanation of benefits, coordination of benefits, and assisting patients and providers with medical insurance claims. Additional experience includes positions as a Customer Service Specialist at Aerotek and a Customer Service Associate at Anthem, focusing on inquiries related to billing, claims, coverage, and eligibility. Dewana holds a Certificate in Medical Insurance Specialist/Medical Biller from Brown Mackie College-Indianapolis, obtained in 2014.
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