Katrina S. is a skilled professional with extensive experience in application systems management and IT service management. Currently serving as a ServiceNow SA at CareSource since January 2023, Katrina has previously worked for OhioHealth from June 1998 to January 2023, holding various positions including Application Systems Consultant for ServiceNow and Clarity PPM, ITIL/ITSM Process Manager, and Senior System Analyst. Responsibilities have included the administration and design of IT Business Management applications on the ServiceNow platform, support for the Clarity PPM system, and leadership in enterprise-wide IT service management processes such as Demand Management. Katrina holds a Bachelor of Science in Health Care Administration from Ashford University and has further education from the University of Phoenix.
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