Michael Bauman

Michael Bauman has extensive experience in the healthcare regulatory and customer service sectors, demonstrating a strong focus on grievance and appeals processes within the No Surprises Act framework at CareSource since September 2013. As a Team Lead, Michael supervises staff, ensures compliance with regulatory standards, and drives process improvements. Previous roles at CareSource include Grievance & Appeals Specialist II and Customer Care Advocate I, contributing to expert knowledge in policy documentation and member support. Prior to CareSource, Michael worked at MetLife, Limited Brands, and National City Mortgage, where responsibilities included customer service and regulatory compliance. Michael holds a certification in Ohio Health Insurance from Hondros College of Business.