Michael Washington II

Michael Washington II is an experienced professional currently serving as an Enterprise Quality Improvement Advisor at CareSource since July 2020. Prior to this role, Michael held several positions at CareSource, including Continuous Improvement Lead and Learning Management Specialist Administrator, where responsibilities included training team leaders in project management tools, fostering a culture of continuous improvement, and enhancing training reporting systems. Michael also has a background in IT as a Client Systems Engineer, where significant contributions included developing infrastructure and automating standard services. Earlier career roles included Apple Repair Technician and Mac Genius, with achievements in troubleshooting Apple devices and training new staff. Michael holds a Bachelor of Business Administration and a Bachelor of Technology in Computer Science from Cleveland State University.