Todd Howard is a Contact Center and IVR Architect with a rich background in telephony. They served as a Telephony Network Engineer Sr. Analyst at NCR Corp from 1998 to 2010, specializing in Cisco CVP and IVR development. Since 2010, Todd has held the position of Infrastructure Technology Lead at CareSource Management Group, and they have been working as a Solutions Architect at CareSource since 2021. Earlier in their career, they gained experience as a Telephony Engineer at DESC and Norstan Communications.
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