Juchin Ong

Juchin Ong is a transformation leader with over sixteen years of expertise in frontline operations, commercial management, and customer experience. Currently serving as the Director of Commercial Operations for Southeast Asia at Cargill, Juchin leads a team of over ninety professionals to enhance customer trust and operational excellence. Previously, Juchin held significant roles at Shell, including Head of Customer Operations and Marketing Manager, where they spearheaded major initiatives and achieved top-tier service performance and customer satisfaction. A Certified Customer Experience Management (CCXM) Practitioner, Juchin is recognized for cultivating high-performing teams and driving strategic transformation across diverse markets.