Carglass®, is part of Belron - the world's leading vehicle glass repair and replacement group, with a turnover of more than 3.1 billion Euros. Belron operates worldwide, employing 25,600 people in more than 30 countries across 5 continents. In many countries we are able to repair and replace a customer's windscreen 24 hours a day and our technicians provide both a branch based and a mobile service. On average 7,800 windscreens are repaired each day, with a job completed every 3 seconds. 

At the heart of everything we do is our commitment to delivering consistently superior customer service. We measure customer loyalty and satisfaction across all of our businesses, asking customers to rate us based on one simple question: "How likely are you to recommend us to a colleague or friend?" and are immensely proud that we consistently achieve a global score of over 80.5%. 

Our mission is for technicians to always have the right glass, of the right quality, at the right time and place. More than 95% of our products are directly available from stock, and we have over 3.5 million pieces of glass in stock. 
The Belron Way of Fitting means that every job worldwide is carried out to the same highest standards, harnessing the innovation of the Belron Technical team.

Carglass® Sweden

Fredrik Feldt

This department focuses on assisting customers with inquiries, issues, and guidance to enhance their experience.

Customer Support

This department oversees and manages production processes and personnel.

Production Management

This department focuses on providing specialized glass repair and replacement services for vehicles.

Automotive Services

This department is responsible for managing and supporting the organization’s technological infrastructure and systems.

Information Technology

This department oversees and coordinates management functions across various locations.

Management Operations

This department focuses on promoting products and services while managing sales strategies and customer relationships.

Carglass® Sweden

Org chart

Teams

Customer Support

Production Management

Automotive Services

Information Technology

Management Operations

Sales and Marketing

Offices