Ruby Wausi

Ruby Wausi is an operations leader with over six years of experience in transforming the SaaS, fintech, and telecom industries. They began their career at Airtel Kenya, where they excelled in customer engagement and product innovation, earning the 2018 Best Customer Representative award. Ruby continued to enhance operational efficiency at Sendwave, achieving a 30% reduction in response times, and now drives significant improvements at CargoAi, including a 90%+ CSAT rate and 20% efficiency gains. They hold an MSc in Management & Organizational Development and are pursuing certifications in Data Science, blending technical skills with a commitment to process optimization and organizational growth.