Carmen’s Group is a leading hospitality and entertainment brand in Hamilton, Ontario that owns and operates several event venues, a hotel and a restaurant.

Hotels & Hospitality

Carmen's Group

PJ Mercanti

Sara Graham

Joe Mercanti

Dennis Concordia

Vince Bozzo

Ammar Balika

The Event Management Team at Carmen’s Group is responsible for planning, coordinating, and executing a variety of events across the company's venues, hotel, and restaurant. This team handles everything from initial client consultations and sales to detailed logistical planning and on-site event management, ensuring seamless and memorable experiences for all guests.

Event Management Team

The Management Team at Carmen’s Group oversees the efficient operation and guest satisfaction across the company’s various event venues, hotel, and restaurant. They coordinate service delivery, manage staff, handle customer relations, and ensure each location meets Carmen’s high standards of hospitality and entertainment.

Management Team

The Sales & Marketing team at Carmen's Group is responsible for driving revenue growth and increasing brand awareness for the company's hospitality and entertainment venues. This team develops and executes sales strategies, oversees marketing campaigns, manages social media presence, and builds strong client relationships to maximize bookings and customer engagement.

Sales & Marketing

The Culinary Team at Carmen's Group is responsible for creating and executing innovative and high-quality food offerings across the company's event venues, hotel, and restaurant. With multiple Executive Chefs, the team ensures a consistent and exceptional dining experience, driving culinary excellence and guest satisfaction.

Culinary Team

The Finance and Accounting team at Carmen's Group is responsible for managing the financial health of the company. Led by the Controller, the team, which includes a Senior Accountant and an Accountant, handles budgeting, financial reporting, payroll, tax compliance, and ensures accurate financial records for the company’s event venues, hotel, and restaurant.

Finance and Accounting

The Leadership Team at Carmen's Group is responsible for shaping the strategic direction and operational excellence of the organization's hospitality and entertainment offerings. This team, comprised of the CEO, COO, and VPs of Operations, collaborates to drive innovation, enhance guest experiences, and ensure the seamless management of venues, the hotel, and the restaurant, ultimately fostering growth and sustainability within the brand.

Carmen's Group

Org chart

Teams

Event Management Team

Management Team

Sales & Marketing

Culinary Team

Finance and Accounting

Leadership Team

Offices

Carmen's Group

Org chart

Teams

Event Management Team

Management Team

Sales & Marketing

Culinary Team

Finance and Accounting

Leadership Team

Offices

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