Erica Singleton

Erica Singleton is a seasoned professional with extensive experience in customer support and success, currently serving as a Chief Member at Chief and Vice President of Customer Support at Carnegie Learning. At Carnegie Learning, Erica excels in identifying operational issues and implementing strategies to enhance team alignment, process improvement, and customer engagement. As the founder of Singleton Solutions, LLC, Erica provides guidance for career transitions and leadership development. Previously, Erica held various leadership roles at Beanstack and Lexia Learning, focusing on customer experience and strategic growth, while also contributing to equity and inclusion efforts. Erica's educational background includes a Master of Public Health from The University of Texas Health Science Center at Houston and a degree from Sam Houston State University.