Joseph Mead is the Senior BDC Operations Manager at CarNow, where they manage a large BDC focused on quality training and onboarding, while actively improving KPIs through innovative processes. Previously, Joseph served as the Manager of BDC Performance at CarNow and worked as a Digital Facilitator at 3 Birds Marketing LLC, leading a team to enhance SEO marketing trends and managing email marketing campaigns. Joseph earned an Associate's degree from Indian River State College from 2011 to 2013.
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