Lisa Keys is an experienced Sr Service Engineer at Carousel Industries, responsible for maintaining the Nortel/Avaya telecom network for George Mason University across three campuses. Key responsibilities include ensuring system backups, repairing and replacing hardware, and managing software updates, while also facilitating transitions to MS Teams and Vonage. Prior to this role, Lisa worked at Tessco Technologies for nearly three decades, serving as a Business Support Engineer, Help Desk Technician, and Telecom Engineer, providing technical support to over 800 internal users and developing innovative solutions to sustain operations during critical situations. Lisa holds a Bachelor of Science in Business Management/Sociology from Towson University.
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