Every clinic has an EMR that somebody owns and a phone that nobody does.

Carrick puts the phone and the text in the same thread. Patients text, call, or leave a voicemail, and it all lands in one conversation, ordered by time, one patient and one clinic, top to bottom. Your team answers from a shared inbox on web, desktop or mobile. Patients use the phone they already have.

In practice that means missed calls arrive as texts. Voicemails arrive transcribed and summarized. AI voice and SMS agents handle approved, routine administrative communication (not clinical decision-making), and hand off to a person on rules you define and test before anything goes live. Reminders, confirmations, cancellations and rebooking run on the cadence you set. Broadcasts, forms, intake and two-way translation sit in the same place.

You keep your phone provider. Under contract with a phone, VOIP or SIP vendor? You don't have to switch. Carrick loops in and makes the phones you already have smarter.

Nothing here is one-size-fits-all. One clinic runs a single one-way voicemail hotline and nothing else. NL Health Services runs 30+ clinics and 70,000 patients on reminders, two-way SMS and broadcasts, with no-shows down 80% and calls to clinics down 50%. Both are finished implementations. Our team works with yours to choose the parts you need, sets it up in weeks rather than months, and keeps tuning the workflows after go-live.

Designed to support your obligations under HIPAA, PIPEDA and PHIPA: encryption in transit and at rest, role-based access to PHI, MFA, consent and opt-out management, and compliance logs for audit readiness.

Better care starts with Carrick.

We're in the business of connection, so you can text us any time: (888) 341-4433.

Carrick Health Innovations Inc. Formerly TxtSquad.


Carrick

Org chart

Teams

Offices

Carrick

Org chart

Teams

Offices

Related companies