Gary So

Gary So is an accomplished professional specializing in customer experience and digital transformation with extensive experience across various industries. As a Customer Experience Consultant at Freedance, Gary delivered operational transformations and designed a customer experience management program. While managing experience management initiatives at Accenture Song, Gary led end-to-end digital transformation efforts and advised clients on best practices to enhance customer engagement. In leadership roles at Accelex and Carta, Gary drove strategic programs that focus on product innovation and AI-driven automation. Gary's early career included roles in corporate finance and digital consulting, complemented by a robust academic background with a Bachelor of Arts in Psychology and Economics from Pitzer College and a Master’s degree in Strategic Marketing from Imperial College Business School.